Privacy Policy

TrueMint Grading ("TrueMint," "we," "us") respects your privacy. This policy explains what information we collect when you submit cards, use our certification lookup, or browse our website — and how we protect it.

01Information We Collect

We collect information you provide directly to us, including:

• Contact details — your name, email address, phone number, and shipping address when you submit cards or reach out to us.
• Submission details — the cards you send in, declared values, selected service tier, and any special instructions.
• Payment information — processed securely through our third-party payment providers; we do not store full card numbers.
• Usage data — basic technical information such as browser type, device, and pages visited, collected automatically.

02How We Use Your Information

We use the information we collect to:

• Process, grade, and return your card submissions.
• Generate certification records accessible through our serial lookup.
• Communicate about the status of your order and respond to inquiries.
• Process payments and prevent fraudulent activity.
• Improve our services and website experience.

03Sharing & Disclosure

We do not sell your personal information. We share data only with trusted partners who help us operate — such as payment processors and shipping carriers — and only as needed to deliver our services. We may also disclose information when required by law or to protect our rights and the integrity of the hobby.

04Certification Records

Grading results tied to a slab’s serial number — including grade, card name, set, and grading date — are published in our public certification lookup so collectors and buyers can verify authenticity. Personal details such as your name and address are never shown publicly.

05Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we work hard to secure your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

06Cookies & Tracking

Our website uses cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.

07Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. To exercise these rights, contact us at the email below.

08Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, please contact us so we can remove it.

09Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date. Your continued use of our services constitutes acceptance of the updated policy.

10Contact Us

Questions about this policy or your data? Email us at contact@truemintgrading.com and we’ll be glad to help.